Car rental questions
Booking
What payment methods do you accept?
We accept cash, bank cards (Visa, Mastercard), and bank transfers for corporate clients. A prepayment or security deposit may be required to confirm your booking.
How do I book a car?
Select a vehicle on our website and enter your rental dates. Our manager will contact you within 15 minutes to confirm the details. Your booking is confirmed once the terms are agreed and the prepayment has been made.
How do I cancel a booking?
Free cancellation is available up to 24 hours before the rental start time. If you cancel less than 24 hours in advance, the prepayment is non-refundable. To cancel, please contact your manager by phone or messenger.
Pickup and Return
How does the vehicle handover process work?
At pickup, the manager will inspect the vehicle with you and prepare a handover report documenting its condition. You will need your passport and driving licence. After signing the rental agreement and making payment, you will receive the keys and a full tank of fuel.
What if I cannot return the car on time?
Contact us as early as possible — we will do our best to extend your rental. If the vehicle is returned late without prior notice, an hourly surcharge will apply in accordance with the rental agreement.
Can I return the car in a different city?
Yes, vehicle delivery and return in another city is available for an additional fee. Please confirm the terms and cost with your manager when booking.
How do I extend my rental?
Call us or send us a message via messenger. If the vehicle is available for the requested period, we will extend your rental. The additional charge is calculated at the daily rate.
Requirements and Limits
What is the minimum age and driving experience required?
The minimum driver age is 21, with at least 2 years of driving experience. For business and premium-class vehicles, stricter requirements apply: minimum age 23 and at least 3 years of driving experience.
Where can I use the vehicle?
The vehicle may be used within the territory of the Republic of Belarus. Cross-border travel is only permitted with prior approval and a special permit.
Are there speed limits?
You must comply with the speed limits set by the traffic regulations of the Republic of Belarus. Some vehicles are equipped with GPS trackers that record violations. Repeated speeding offences may result in penalties.
Are there restrictions on the number of drivers?
Up to two additional drivers can be added to the rental agreement for an extra fee. All drivers must meet the age and driving experience requirements.
Is a deposit required?
Yes, a security deposit is collected when the rental is processed. The amount depends on the vehicle class and ranges from 200 to 1,000 USD. The deposit is refunded after the vehicle is returned in good condition.
Insurance
What insurance do you provide?
All vehicles are covered by compulsory third-party liability insurance (OSAGO). Comprehensive coverage (CASCO) is also available, covering damage, theft, and other risks. Extended coverage can be arranged at the time of booking.
When does insurance not apply?
Insurance does not cover damage caused while under the influence of alcohol or drugs, in cases of serious traffic violations, intentional damage to the vehicle, or driving off public roads.
What should I do in the event of an accident?
Contact us immediately by phone and call the traffic police to file an official report. Do not move the vehicle until the officer arrives. All emergency contacts are listed in your rental agreement.
Additional Services
Do you offer vehicle delivery?
Yes, we can deliver the vehicle to your specified address in Minsk and other cities. Delivery cost is calculated individually based on distance — please confirm with your manager when booking.
Is chauffeur-driven rental available?
Yes, we offer rental with a personal driver. This is an ideal option for business trips, airport transfers, and special occasions.
Can I rent additional equipment?
Child car seats, GPS navigation devices, and chargers are available on request. Please confirm availability and pricing with your manager when making your booking.
Vehicle Breakdown
What should I do if the car breaks down?
Contact our support team immediately by phone — we are available 24/7. We will arrange roadside assistance or a replacement vehicle as quickly as possible. Do not attempt to repair the vehicle yourself — this constitutes a breach of the rental agreement.