Car rental questions
Booking
What payment methods do you accept?
We accept cash, bank cards (Visa, Mastercard), and bank transfers for corporate clients. A prepayment or security deposit may be required to confirm your booking.
How do I book a car?
Select a vehicle on our website and enter your rental dates. Our manager will contact you within 5 minutes, 24/7, to confirm the details. Your booking is confirmed once the terms are agreed and the prepayment has been made.
How do I cancel a booking?
Free cancellation is available up to 24 hours before the rental start time. If you cancel less than 24 hours in advance, the prepayment is non-refundable. To cancel, please contact your manager by phone or messenger.
Pickup and Return
How does the vehicle handover process work?
At pickup, the manager will inspect the vehicle with you and prepare a handover report documenting its condition. You will need your passport and driving licence. After signing the rental agreement and making payment, you will receive the keys and a full tank of fuel.
What if I cannot return the car on time?
Contact us as early as possible — we will do our best to extend your rental. If the vehicle is returned late without prior notice, an hourly surcharge will apply in accordance with the rental agreement.
Can I return the car in a different city?
Yes, vehicle delivery and return in another city is available for an additional fee. Please confirm the terms and cost with your manager when booking.
How do I extend my rental?
Call us or send us a message via messenger. If the vehicle is available for the requested period, we will extend your rental. The additional charge is calculated at the daily rate.
Requirements and Limits
What is the minimum age and driving experience required?
The minimum driver age is 20, with at least 2 years of driving experience. These requirements are the same for every car in our fleet.
Where can I use the vehicle?
The vehicle may be used within the territory of the Republic of Belarus. Cross-border travel is only permitted with prior approval and a special permit.
Are there speed limits?
You must comply with the speed limits set by the traffic regulations of the Republic of Belarus. Some vehicles are equipped with GPS trackers that record violations. Repeated speeding offences may result in penalties.
Are there restrictions on the number of drivers?
Up to two drivers are included in the rental price at no extra charge. The maximum is three drivers; the fee for a third driver depends on the vehicle. All drivers must meet the age and experience requirements (20 years old, 2 years of driving experience).
Is a deposit required?
Yes, a security deposit is collected when the rental is arranged. Its amount depends on the vehicle and is shown on the car’s page. The deposit is refunded after the vehicle is returned in proper condition.
Insurance
What insurance do you provide?
OSAGO and CASCO insurance are always included in the rental price. CASCO covers damage, theft, and other risks specified in the policy.
When does insurance not apply?
Insurance does not cover damage caused while under the influence of alcohol or drugs, in cases of serious traffic violations, or intentional damage to the vehicle. Driving off public roads is prohibited.
What should I do in the event of an accident?
Contact us immediately by phone and call the traffic police to file an official report. Do not move the vehicle until the officer arrives. All emergency contacts are listed in your rental agreement.
Additional Services
Do you offer vehicle delivery?
Yes. Delivery and pick-up within Minsk are free of charge, except at night — the night rate depends on the vehicle. Delivery to Minsk-2 Airport and to other cities is arranged individually — please check with your manager when booking.
Is chauffeur-driven rental available?
Yes, we offer rental with a personal driver. This is an ideal option for business trips, airport transfers, and special occasions.
Can I rent additional equipment?
Child car seats, GPS navigation devices, and chargers are available on request. Please confirm availability and pricing with your manager when making your booking.
Vehicle Breakdown
What should I do if the car breaks down?
Contact our support team immediately by phone — we are available 24/7. We will arrange roadside assistance or a replacement vehicle as quickly as possible. Do not attempt to repair the vehicle yourself — this constitutes a breach of the rental agreement.